**Refund & Return Policy**
At Gents Mart, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our Refund & Return Policy.
**Returns**
**1. Eligibility:**
1.1. You may initiate a return if you have received a defective, damaged, incorrect, or unsatisfactory item.
1.2. Please inspect your order upon delivery and report any issues within 3 days of receiving the product.
**2. Return Procedure:**
2.1. To start a return, please contact our customer support team through email:support@gentsmartbd.com.
with the following details:
- Your order number
- Description of the issue
- Clear photos of the product showing the issue
2.2. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
**3. Return Conditions:**
3.1. Returned items must be in their original, unused, and unworn condition with all tags and packaging intact.
3.2. Personalized or customized items may not be eligible for return, except in the case of defects or errors on our part.
**4. Shipping Costs:**
4.1. If the return is due to a mistake on our part (e.g., wrong item shipped, product defect), we will cover the return shipping costs.
4.2. If the return is due to a customer preference (e.g., sizing issues), the customer is responsible for return shipping costs.
**Refunds**
**5. Refund Process:**
5.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 days.
**6. Refund Amount:**
6.1. Refunds may include the product's purchase price and the original shipping cost paid. Additional costs, such as expedited shipping, will not be refunded.
**7. Non-Refundable Items:**
7.1. Gift cards and certain health and personal care items are non-refundable.
**8. Late or Missing Refunds:**
8.1. If you haven't received a refund within the specified time frame, please check with your bank or credit card company. It may take some time before your refund is officially posted.
**9. Contact Us**
If you have any questions or concerns about our Refund & Return Policy, please reach out to us at email:support@gentsmartbd.com.
Thank you for shopping at Gents Mart. We are committed to ensuring that your shopping experience is hassle-free and that you are satisfied with your purchases.
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